Corporate Secretaries and the Art of Conflict Resolution in Companies

17 June 2025

Editor: ET

Stay compliant and ahead — reach out to Expede.com.sg for end-to-end CSP support.

In the dynamic business environment of Singapore, maintaining harmony within an organisation is essential to long-term success. Behind many well-governed companies is a proactive and professional corporate secretary—someone who not only ensures regulatory compliance but also plays a subtle yet critical role in conflict resolution.

Further Reading: CSP Act 2024 Comes Into Force Today: What Singapore Businesses Must Know

The Hidden Mediator in the Boardroom

A corporate secretary’s duties go far beyond managing paperwork and filing annual returns. In many Singapore-based companies, especially SMEs and startups, they often act as neutral facilitators during boardroom disagreements or internal disputes. Their knowledge of corporate governance allows them to guide stakeholders through challenging decisions without taking sides.

Conflict often arises from miscommunication, lack of transparency, or differing interests among shareholders and directors. A skilled corporate secretary ensures that board meetings are documented clearly, decisions are accurately reflected in resolutions, and that channels of communication remain open and respectful.

The Governance Backbone of Singapore Businesses

In Singapore’s highly regulated business ecosystem, the role of the corporate secretary is not just a statutory requirement—it’s a strategic necessity.

According to insights from Expede.com.sg, corporate secretaries are vital in promoting transparency and accountability, especially during internal conflicts. They ensure that the company complies with ACRA regulations while helping resolve disputes in a manner that aligns with the company’s constitution and legal obligations.

This is particularly important in Singapore, where regulatory clarity and stakeholder trust are paramount. By mediating differences and maintaining procedural integrity, corporate secretaries reduce risks of legal disputes and reputational damage.

Partnering for Proactive Conflict Management

Conflict, if managed well, can become a growth opportunity. Companies that invest in experienced corporate secretaries benefit from smoother decision-making, better governance, and a more cohesive leadership team.

As Expede advocates, businesses should view their corporate secretaries not as administrative figures, but as governance advisors and peacekeepers.

Further Reading: Smart Mid-Year Tax Moves for Singapore Businesses

For growing businesses in Singapore, especially those navigating multi-stakeholder environments, having a trusted corporate secretary could make the difference between breakdown and breakthrough.